Nameroute

Nameroute Support

Do you have a support manual?

For advice on how to use the services provided with your domain name, please see the instruction email you were sent when you registered.

For further support, we have a searchable Nameroute support manual which can be found at http://support.nameroute.com.

How do I change name servers or move to another web host?

Just go to our domain change system which lets you make these changes yourself.

How can I get a list of all the domains I own?

If you put in a support ticket we can send you a table listing all the domains associated with one email address along with their expiry dates. You can also view some domain information in our domain management interface.

How do I recover my lost password?

This depends on the password you have lost:

Hosting and email control panel – click here

Domain management password – click here

How do I transfer a domain away from you?

This will depend on the type of domain. We do not charge for transfers away. You will need to ask the gaining registrar what information they require. You can log into our manage interface to get your EPP code if it’s a .com domain name.

How do I transfer a domain to you?

Please click here and follow the instructions. There is no charge for transferring .uk domains. Other extensions require a one year renewal fee to be paid at the time of transfer.

Do you offer "domain privacy" services?

Many registrars provide services that they call “domain privacy”. In reality, they own the domain name and rent it back to you. There are a number of obvious problems with this:

If the registrar goes out of business you may struggle to get the domain name back
The registrar will still provide your contact details to the police and other law enforcement agencies
The registrar may cancel the privacy serviuce if they get complaints about your online activities
Some domain registries (including the .us registry) do not permit privacy services and others will not allow the domain to be transferred back to you if you change your mind later

If you do not want your details provided in the whois results you have a few choices which avoid some of these pitfalls:

Register a .uk domain and you can opt out of the whois if your domain is not being used for any money making or business purpose
Register a .nu domain as their whois does not return the registrant details

We could make a lot of money from providing privacy services but we will not do it. The need for privacy services is, in our opinion, overstated. The whois servers can not be flicked through from one domain to another – you need to know what domain name you are looking up and have a reason to look it up. Whois provides a level of accountability for online activities, which helps to prevent some abuses and does help the police to track down lawbreakers quickly.

Can I use my domain with a social networking site like Bebo, Myspace or Facebook?

Yes. Once your domain name is registered you can redirect it to a page on any of the social networking sites so you can give people your domain address which will be easier to remember. You will also get an email account free with the domain name to give you a memorable matching email address.

How can I find a short domain name?

Most registries do not allow domains of less than three characters before the extension. However, .gd .ms ,vg and .tc do allow this and there are still some available. The price is only £29 per year. You can search for available ones here.

Why do the prices of domain names vary?

Each registry has a different fee and a different minimum number of years that they allow domains to be registered for. We take their charges and add a fixed percentage on top, then round up or down to the nearest of our price points. This avoids us having a confusing range of prices differing by a small amount. Our prices also include VAT, unlike most UK domain name registration companies. Our price list shows the price per year even if the minimum for an extension is two years. This allows you to compare the real cost of registration for each domain type.